Privacy Policy

This Privacy Policy specifies the manner in which Hello Traders Pvt. Ltd. (“Company”, “we”, “our”, or “us”) collects, uses, shares, and protects personal information of users through our website and trading services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Identity Information: Full name, date of birth, gender, PAN number, Aadhaar number
Contact Information: Email address, phone number, residential address, communication address
Financial Information: Bank account details, IFSC code, account holder name, income details
KYC Documents: Identity proof, address proof, income proof, bank statements
Professional Information: Occupation, employer details, annual income

1.2 Trading and Investment Information

Trading transactions, order history, and portfolio data
Investment preferences, risk appetite, and financial goals
Market research preferences and analysis tools usage
Communication with brokers and support team
Compliance and regulatory reporting data
Real-time multi-exchange price aggregation data
AI-based market sentiment analysis preferences
Customizable portfolio alerts and stop-loss trigger settings
Demo trading mode usage and practice session data

1.3 Technical and Usage Information

Device information (type, model, operating system, unique device identifiers)
IP address, location data, and network information
App usage patterns, feature interactions, and performance data
Crash reports, error logs, and analytics data
Cookies, web beacons, and similar tracking technologies
SSL encryption verification and security protocol data

2. How We Use Your Information

2.1 Service Provision

Provide, maintain, and improve our trading and investment services
Process transactions, manage accounts, and execute trades
Provide real-time market data, charts, and analysis tools
Enable broker-client relationships and referral programs
Deliver real-time multi-exchange price aggregation
Provide AI-based market sentiment analysis
Manage customizable portfolio alerts and stop-loss triggers
Enable demo trading mode for risk-free practice

2.2 Compliance and Security

Verify your identity and comply with KYC requirements
Meet SEBI, RBI, and other regulatory obligations
Prevent fraud, money laundering, and financial crimes
Ensure platform security and protect user accounts
Maintain 256-bit SSL encrypted data transfer security

2.3 Communication and Support

Send important account updates and trading notifications
Provide customer support and respond to inquiries
Send market updates, research reports, and educational content
Notify about new features, promotions, and services

2.4 Analytics and Improvement

Analyze usage patterns to enhance user experience
Develop new features and improve existing services
Conduct market research and trend analysis
Optimize platform performance and reliability
Improve AI-based market sentiment analysis algorithms

3. Information Sharing and Disclosure

3.1 Service Providers and Partners

We may share information with trusted third-party service providers who assist us in:

Payment processing and banking services
KYC verification and compliance services
Data analytics and security services
Customer support and communication services
Cloud hosting and infrastructure services
Multi-exchange data aggregation services
AI and machine learning service providers

3.2 Regulatory and Legal Requirements

Compliance with SEBI, RBI, AMFI, and other regulatory authorities
Response to court orders, government requests, or legal proceedings
Protection of our rights, property, or safety
Investigation of potential violations, fraud, or security threats

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

3.4 Group Companies and Affiliates

We may share information within our group companies and affiliates for business purposes, always maintaining the same level of protection.

4. Data Security and Protection

4.1 Technical Security

End-to-end encryption for all data transmission
Secure data storage with enterprise-grade encryption
Multi-factor authentication and access controls
Regular security audits and vulnerability assessments
Intrusion detection and prevention systems
256-bit SSL encrypted data transfer for all communications
Advanced firewall and network security protocols

4.2 Organizational Security

Employee training on data protection and privacy
Strict access controls and background verification
Incident response and breach notification procedures
Regular compliance audits and assessments
Data protection impact assessments

5. Data Retention and Deletion

We retain your personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Fulfill the purposes outlined in this Privacy Policy

Financial and trading records are retained as required by SEBI, RBI, and other regulatory authorities, typically for 7–10 years.

You may request deletion of your personal information, subject to regulatory requirements and our legitimate business needs.

6. Your Rights and Choices

6.1 Access and Control

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a structured format

6.2 Communication Preferences

Marketing: Opt-out of marketing communications
Notifications: Control trading and account notifications
Research: Opt-out of market research communications
Alerts: Customize portfolio alerts and stop-loss triggers

6.3 Data Processing

Objection: Object to certain processing activities
Restriction: Request restriction of processing
Withdrawal: Withdraw consent for data processing

7. Third-Party Services and Integrations

Our Platform may integrate with third-party services and contain links to external websites:

Market data providers and exchanges
Payment gateways and banking services
Analytics and advertising services
Social media platforms and communication tools
AI and machine learning service providers

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. To Communicate with You

“We may use your information to respond to your inquiries, provide customer service support, send you important information about our services, and deliver marketing communications (with your consent) through various channels, including but not limited to SMS, Email,
RCS, WhatsApp, and Voice”.

9. International Data Transfers

Standard contractual clauses approved by regulatory authorities
Adequacy decisions for recipient countries
Binding corporate rules and internal policies
Additional security measures and access controls

10. Children’s Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

Posting the updated Privacy Policy on our Platform
Sending you an email notification
Displaying an in-app notification
Updating the “Last Updated” date

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: hellotraders@gmail.com
Phone: +91 8690608533
Address: Sheikh Menon Street, Zaveri Bajar, Mumbai

13. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

14. Regulatory Compliance

Information Technology Act, 2000 and its amendments
Information Technology Rules, 2011
SEBI regulations and guidelines
RBI guidelines on data protection
GDPR (for EU users)
Company Act, 2013